So, yesterday I was bored at work and decided to play a bit with tech support at Hostgator! Don’t get me wrong, I love hostgator! i have used them for the last three years and I always recommend them to my clients and friends. But, I just couldn’t help myself yesterday and had to have some fun! The results are as followed!
The name of the support technician has been censored to protect his idenity and me from lawsuit!
- Please wait for a HostGator operator to respond.
- A HostGator operator should be with you shortly! Thank you for your patience.
- Welcome to HostGator Live Chat! You are now chatting with ‘XXX’
- XXX: Welcome to HostGator, how may I assist you?
- Joe: Hello there, I am interested in learning more about your dedicated server packages. can you tell me if they are managed dedicated? or are they completely managed by the customer (like myself)?
- XXX: They are managed, by us
- Joe: ok, and how hard is it to upgrade from a shared package to a dedicated? is there any down time?
- XXX: It is not hard at all.
- XXX: No downtime is necessary.
- XXX: See this page hostgator.com/moving.shtml
- XXX: You would purchase the dedicated server, fill out the transfer form, then change the dns.
- XXX: Wait for dns to propagate to the dedicated server, then cancel the shared account.
- Joe: Thats very helpful……thank you…..this is my last question….do your dedicated servers come with garenteed unicorn protection?
- XXX: We are protected from hackers (brute force attack) and DDos attack (UDP flood).
- XXX: We use IP tables as our firewall defense. This controls who is allowed on the server.
- XXX:
- XXX: Any other methods are confidential.
- Joe: so, i assume that the confidetial aspects are where the unicorns come on?
- Joe: in*
- XXX: All of your information is kept confidential and safe.
- XXX: We do not use unicorn.
- Joe: To bad, i hear they are the best, having real sharp horns and magic poop really scare away orces and trolls. well, anyways, thanks allot for your help
- XXX: You’re welcome.
- XXX: Have a great day XXX: If you have a moment please fill out the survey after closing this chat. Make sure you click the “Close” button and not the X on the window. Thanks
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